Job Title

Student PC Technician

Department

Client Computing

Job Description

Assist Client Computing in the repair, retrieval and support of campus computers and monitors while learning techniques of repair, problem diagnosis and inventory; Swap and reload notebook computers; Bench repair, repairing of machines and diagnosing problems; Assist with inventory; System installation; Answer questions about software applications; Other duties as assigned; Utilize effective oral communications when answering questions; Communicate technical information in user friendly terms and language; Able to rephrase information; Resolve needs of clients; Troubleshoot hardware/software problems; Diagnose problems; Follow detailed directions both oral and written; Adhere to and apply appropriate processes and procedures; Bench repair, repair of machines; Basic repair and troubleshooting of desktop and notebook computers; Basic knowledge of Windows XP/Vista; Understand fundamental hardware components with printers, scanners, notebook computers, USB devices and networks; Experience with Microsoft Office (Word, Excel, PowerPoint), Internet Explorer, Web-based Exchange Email, Microsoft Outlook, helpdesk management software; Basic hardware and software installation; Familiarity with the Northwest campus computer network; Have ability to recognize, initiate and complete various tasks; Apply fundamentals of computer related majors; Maintain confidentiality; Exhibit professionalism and courtesy; Exhibit positive customer relations skills; Willingness to learn and train others; Demonstrate ability to work positively with others; Have ability to work with diverse customers.

Qualifications

Minimum cumulative 2.0 GPA; Knowledge of PC hardware and PC repair preferred; Experience with: Windows XP, Microsoft Office (Word, Excel, PowerPoint), Internet Explorer, Web-based Exchange Email; Experience with the following helpful:  Microsoft Outlook, FTP, Windows Vista, virus removal; Familiarity with basic networking; Excellent communication skills; Customer relation’s skills; Willingness to learn and train others; Ability to follow detailed directions both oral and written; Ability to troubleshoot various computer and printer problems; Strong English communication skills for working with people of diverse backgrounds.

Wage Rate

New minimum wage takes effect January 1, 2009; Wage rate to be determined.

Hours Available

10 Hours

Start Date

January 12, 2009 (with a possibility of starting earlier)

Application Deadline

Until Filled

Supervisor

Tabatha Verbick

Address

Owens Library 122B

Phone

562-1434

E-mail

tab@nwmissouri.edu